- Customer Service
- T & C's
- Exchange & Refunds
- Postage & Delivery
- Latex Care
- London Lingerie Vouchers
Employment with Atsuko Kudo
Atsuko Kudo Ltd is an equal opportunities employer.
All positions within the company are appointed through rigorous procedures designed to discover whether the candidate has the ability to successfully fulfil the job description.
Atsuko Kudo Ltd is entirely involved in very specialised design and manufacture processes exclusively using latex fabric. The company operates within the couture fashion market and is world renowned for it's pioneering techniques and advances with those designs and processes.
Atsuko Kudo's designs regularly appear in many of the major fashion and lifestyle press - and the company has a very high profile celebrity client list and media presence.
As a result our recruiting processes and procedures are reflected in this highly visible yet specialised position within the industry. Many positions in the company have been filled after exhaustive recommendation, interview and practical testing.
When the company advertises it's positions it does so in accordance with the required codes of practice.
Atsuko Kudo Ltd will endeavour to consider all CV's - please note that new applications will only be considered after the submission of a CV. We will respond to all CV's submitted though this will not happen within a set time frame due to the number of CV's and the consideration process running it's due course.
For guidance on applications and/or to submit a CV please contact us via email at firstname.lastname@example.org
Customer Service ∧
At Atsuko Kudo we believe that customer satisfaction is absolutely paramount. We want you to be completely happy with our products and we always wish to see them appearing at their best. For these reasons we would like you to take some time to read through the following pages which will ensure that once you have made your choice you will be able to receive your goods on time and in perfect condition.
It is also our wish that your Atsuko Kudo clothing will remain a constant source of happiness and will provide you with many years of glamour, sexiness, joie de vivre, independence, decadence, razamatazz and fun!
A few simple steps will make a big difference...
Product Care ∧
1) ALWAYS USE TALCUM POWDER OR WATER BASED LUBRICANT (Pjur Original) INSIDE ALL LATEX CLOTHING BEFORE USE – forcing it on without aid may cause the fabric to rip (lube is better for transparent latex and tighter fitting garments such as leggings, catsuits & gloves - please note only a small amount of lube is required).
2) KEEP AWAY FROM HEAT AND DAYLIGHT – even indoors, store in a dark wrapping.
3) DO NOT STORE LIGHT COLORED LATEX WITH STRONGER COLOURS – the stronger colours can stain the lighter ones.
4) KEEP LATEX AWAY FROM METALS – latex might stain or get otherwise damaged from contact with metals so keep away from coat-hangers, body piercings, belts etc.
5) AVOID CONTACT WITH ALL OILS – oils can permanently stain or otherwise damage latex so keep away from greasy fingers, baby oil, moisturizers which are oil based etc and fake tan (which will also stain).
6) WE RECOMMEND THE USE OF A LATEX POLISH – polish is needed to sustain the quality of your latex garments, it cleans and nourishes the latex keeping it stretchy and vibrant. We recommend the blue polish called PVC dressing (sometimes nick named "Pervo shine") as it's the best product we've found on the market.
7) WE RECOMMEND THE USE OF WATER BASED LUBRICANT (Pjur Original) – it can be used as a dressing aide as well as to shine the latex, it can be mixed with the polish for extra protection and a high shine.
8) TAKE EXTRA CARE WHEN POLISHING PRINTED LATEX – printed latex is more delicate and requires special treatment. When polishing on print use a dabbing method or light strokes, vigorous rubbing may cause the print to wear.
9) TAKE EXTRA CARE WHEN WEARING PRINTED LATEX – as with all printed fabrics it is possible that the print on some printed latex may 'wear', this is more common where the garment is rubbing against itself or other garments (e.g. under armpits and then corset's, jackets, handbags etc…).
10) WE RECOMMEND RE-TALCING THE GARMENT AFTER USE – doing this will dry clean the garment and prevent a moist garment from sticking to itself when stored. Never store while moist as the fabric might stick to itself and subsequently rip when being unpeeled.
You can wash your garments if they become particularly dirty, to do this we recommend adding a teaspoon of washing up liquid to a sink of luke warm water, clean and then rinse. Dry the garment with a towel (please note the guidelines above for printed latex and take extra care). We then recommend dipping again in the sink but adding a tablespoon of polish, to the luke warm water, before removing the garment for the last time and a few drops of lube to the water to seal in the moisture. Dry with a j-cloth.
Of course we want you to be happy with our products so please do not hesitate to contact us if you experience any problem. In the event that the problem has arisen due to faulty manufacture or materials we will of course repair or replace the item accordingly.
We cannot be held responsible for problems arising due to items of clothing having been improperly maintained/ stored / worn etc.
We will undertake repairs once an assessment has been made as to the viability of such repair. If the item is being repaired outside the period of guarantee a minimum charge of £10.00 will normally apply.
This does not affect your statutory rights.
Exchange & Refunds ∧
If you are not completely satisfied with your purchase we always wish to rectify the problem either by exchange or if necessary by refunding your money. This does not affect your statutory rights.
Should you wish to return the item(s) for any reason, the following conditions apply.
For purchases made in our London store we will exchange or refund any items which are faulty or not fit for purpose. We will not exchange goods simply if you have changed your mind about the purchase.
For purchases made on line the same conditions apply except that you have 7 days in which you may change your mind.
Goods returned for a refund outside of the above parameters will be at our discretion and may also incur a handling fee to cover administration, credit card and/or PayPal costs.
For special orders and commissions for designs with an element of customisation, sizing and/or fitting we would have already required a minimum, nonreturnable deposit of 50% of the final cost of making and shipping the order. This deposit covers the ordering of fabric, cutting of patterns, consultation and also the production of final garments or items. The remaining 50% will be payable on completion of the order, prior to despatch. Therefore if we have already completed that order the whole amount would be non refundable.
Such special orders, commissions and customised orders will always require agreement in writing so that all parties are clear as to the nature of that work. As a result once an item has been customised with the customer's agreement that item can only be returned if it requires further fitting orcustomisation work whether due to the customer's requirements or due to any error or mis-calculation on our part. Prior to any such customisation we will always request approval in writing (usually via email).
Items cannot be exchanged which have been originally ordered via the website (and paid in full) in a standard size but after discussion via email or telephone have then become custom sized and/or coloured (including where an additional fitting/customisation charge has been paid).
All goods must be returned in their original condition and packaging. Please take care when unpacking & repacking. We will not accept returns on items returned in a soiled condition. We cannot be held responsible for goods lost in transit. We recommend that you send by registered post & retain proof of posting. Refunds and exchanges are made approximately two weeks after receipt of goods to allow for inspection. Customers who have paid by credit card will have their accounts credited. We will not make refunds to a third party. As soon as we receive your returned goods we will process your request. Replacement goods held in stock will be despatched within 14 working days. If your chosen substitute is not in stock we will contact you to inform you of the schedule for it's despatch.
Please note that the customer must bear the cost of returning goods for a refund or exchange.
Please return goods (retaining proof of postage) to: Atsuko Kudo, 64 Holloway Road, London N7 8JL. Please remember to enclose a letter containing your name and address. If you would like further information on our returns policy please call us on
+44 (0)20 7700 4631 or email us at email@example.com.
We accept most major credit and debit cards including Visa, AMEX, MasterCard, Delta, Maestro, Solo and Switch. We do not accept Diners card or Electron. You will be advised by email or telephone if we are unable to complete your order.
Where the transaction charges of a credit/charge card on an order exceed £25.00 we reserve the right to pass on those charges to the card user/payee.
We do accept cheques drawn on UK bank accounts. Please make cheques payable to Atsuko Kudo Ltd. We always wait for cheques to clear before any goods are despatched. We also accept postal orders and cash but please use registered post.
Where the value of the voucher is greater than the total cost of the transaction any outstanding credit will be retained in the voucher for future redemption. Vouchers may be used in conjunction with other forms of payment.
We also accept payment via bank transfer. Please email us at firstname.lastname@example.org for the relevant transfer information.
All transfers must ensure that we receive the correct and agreed funds in UK £'s (GBP).
Online payment through our web shop is via PayPal. Once you checkout into Paypal you can use an existing Paypal account, set one up or just use your credit card securely.
Postage & Delivery ∧
When you make your order we will notify you of the postage costs, which are of course dependent on the weight and destination of your goods.
UK Next Day: next working day on orders placed before 12:00 noon Monday - Friday (excluding bank holidays). If in stock your goods will be despatched the day you place your order and should arrive at your delivery address the next working day. Orders will be sent using Royal Mail Special Delivery service and will require a signature on receipt. In the event of your order not arriving please allow up to 2 working days before emailing us at email@example.com or by telephoning us on +44 (0)20 7700 4631 we will then contact Royal Mail and inform you of it's status.
UK standard: if in stock goods will be despatched the next working day after you place your order. Please allow up to 2-3 days for delivery.
Europe: your goods will be despatched the next working day after you place your order. Please allow up to 3-5 days for delivery.
Rest of the world: your goods will be despatched the next working day after you place your order. Please allow up to 14 days for delivery.
Customs & Duty
Please note that all shipments outside the UK may be subject to import duties and taxes, which are levied once a shipment reaches your country. As we have no control over these charges and cannot predict what they may be, any additional charges for customs clearance must be borne by you.
In addition we cannot be held responsible for delays or confiscation of goods due to the action of any customs authority. If goods are held by the customs authority of the country in which you reside it may be necessary for you to wait for their release. We have no influence or jurisdiction over the actions of customs authorities and the delivery of your order may be dependent on the processes which they have to observe.
Terms & Conditions ∧
The following are the terms and conditions (called "these Terms") for the sale of goods by us and replace any previous terms and conditions. The Company intends to rely upon these Terms. If you want to change them, please make sure you ask for any changes to be put in writing. This is to avoid any misunderstandings as to what we and you are expected to do. It is important that you read and understand these Terms before ordering from us. If there is any term that you do not understand please notify us before ordering.
Please read through the Terms carefully before placing your order and then if you are ordering from our website print a copy for future reference.
We may change these Terms from time to time without notice to you. However, any changes will only apply to any subsequent orders received.
Purchasing from our website or catalogues or store
The contract between us will be formed once we confirm to you acceptance of your order. We will do this by email for internet orders, by telephone for phone orders and for postal orders, when we despatch the goods.
Prior to then we will be under no obligation to supply you with the goods you have ordered.
For special orders and commissions for designs with an element of customisation, sizing and/or fitting we require a minimum, non returnable deposit of 50% of the final cost of making and shipping the order. This deposit covers the ordering of fabric, cutting of patterns, consultation and also the production of final garments or items. The remaining 50% will be payable on completion of the order, prior to despatch.
Items cannot be exchanged which have been originally ordered via the website (and paid in full) in a standard size but after discussion via email or telephone have then become custom sized and/or coloured (including where an additional fitting/customisation charge has been paid). Once an item has been customised with the customer's agreement that item can only be returned if it requires further fitting or customisation work whether due to the customer's requirements or due to any error or mis-calculation on our part. Prior to any such customisation we will always request approval in writing (usually via email).
It is your responsibility to verify that your email address is in proper working order and must assume the risk of all consequences for transmission or operational failures.
Please note that by sending us your order, you agree to us using your personal details in order to supply the goods to you (which may involve passing them on to relevant third parties such as delivery firms). We will ask for your permission if we wish to use your details for any other reason [and you may ask us in writing to remove your details from our system by writing to our address.] We will not pass your details to a third party.
The price shall be the price quoted on the website or the catalogue except for when we make an error or if the price has changed since publication. If we have made an error, then we will inform you of this as soon after you have placed your order as possible and will tell you the correct price and ask you if you still wish to place your order with us. If we have not heard back from you within 10 days, then we will presume that you did not want to place your order again with us and we will give you a full refund if you have already paid.
You will be required to pay extra for delivery.
Latex Batch Colours
Please note that the colours of the latex sheets used to make our garments, particularly in semi-transparent colours, may vary from batch to batch. We cannot be held responsible for colour choices which don't match expectations when this has not been considered.
Website Colour Representation
While we've made every effort to make the colour swatches on screen as close as possible to reality, unfortunately, we cannot guarantee an exact colour match. Photographs, in particular, may vary from the actual colours depending on your screen settings and resolution and the lighting used in the shoot.
Please also note that certain colours (especially those in the semi transparent range) may appear lighter or darker on specific garments as different gauges of latex are used for the correct purpose with differing garments. For example, a corset will be made from much thicker gauge latex than gloves or stockings and as a result though the same colour sheet latex is used it will appear darker – particularly if made from a semi transparent colour. If you have a doubt about the shade which is likely to appear on the garment in your order please take advice from our staff. Please also note that items made from certain colours may also have been made from 'layering' thicknesses of those fabrics to achieve the required gauge for the product. This layering can also produce other effects apart from changes in shade. These effects include (but are not limited to) slight variations in texture, shine, transparency and evenness.
As all of our latex is hand made these are variations which are inevitable as a part of that process.
We cannot be held responsible for colour choices which don't match expectations when these factors have not been considered.
Payment and Delivery
Payment can be made by credit card or cheque via post. Please make all cheques payable to Atsuko Kudo Ltd.
We will deliver to the address given to us by you at the time you place your order. Though we usually work to agreed delivery times between ourselves and the customer please allow up to
28 days for delivery/courier services.
Lingerie London Vouchers
All vouchers for London Lingerie are valid for one month from the date of the show (24th October 2012).
Only one £50 voucher is permitted per customer.
Vouchers can only be exchanged in our London Store 64 Holloway Road N7 8JL
This condition will only apply to business customers.
In spite of delivery having been made, title in the goods shall not pass to you until you have paid all sums due to us. Notwithstanding that the goods remain our property, you may sell them, however, you must hold the sale proceeds on trust for us until we have been paid in full.
Availability of goods you order
If we are unable to provide you with the goods you have ordered, you will be contacted as soon as possible at which point you will be offered the choice of accepting substitute goods of equivalent value or a complete refund of any sums that you have paid.
Cancellation and Return
Goods returned for a refund due to a change of mind or circumstance on the part of the customer will incur a 10% handling fee to cover administration, credit card and/or PayPal costs. Postage/shipping/packing and insurance costs incurred by us are non-refundable.
Should you wish to cancel your order then please send written notice to us not earlier than the time when the contract was concluded and not later than 7 (seven) working days following the day that the goods were received in one of the following ways:-
* By Telephone:- +44 (0) 207 700 4631
* Or +44 (0) 207 697 9072
* By E-mail:- firstname.lastname@example.org
* By Post:- Atsuko Kudo Ltd., 64 Holloway Road, London N7 8JL
Once you have notified us of your cancellation then any sums paid by you will be reimbursed within 30 days (other than our costs if we have to recover the costs from you). Where you do cancel your order, you are under a duty (until the goods are returned to us or collected by us) to retain possession of them and to take reasonable care of them.
Where you cancel your order the goods may either be: -
1. Returned to us at your cost; or
2. If requested, collected from you at your cost.
For hygiene reasons we will not accept returns or cancellations of orders for any intimate objects. We will not accept cancellations or returns of items which are soiled or in less than perfect condition.
We cannot be held responsible for any adverse effects to our products caused by exposing them to chemicals or substances which may be harmful or mark or leave a residue on any garment. If you wish to apply any products always test a small area first and if in doubt please consult with us prior to using.
We will try to deliver the goods within the period(s) specified above. If we are not able to do so, then we will inform you and you may, if you wish, cancel the contract and we will fully reimburse you.
We will not be under any liability to you for any delay or failure to deliver if the same is wholly or partly caused directly or indirectly by circumstances beyond our reasonable control.
We strongly suggest that, upon receipt, you inspect the goods and advise us if the delivered goods are not what you ordered or are faulty.
We will not be liable under our agreement with you for any loss or damage caused by us or our employees or agents in circumstances where i) there is no breach of a legal duty of care owed to you by us or by any of our employees or agents; ii) such loss or damage is not a reasonably foreseeable result of any such breach; iii) any increase in loss or damage results from breach by you of any of these Terms.
We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us (such as loss of profits or loss of opportunity).
As a consumer, you have certain rights by law regarding the return of defective goods and claims in respect of losses caused by any negligence on our part or our failure to carry out our obligations. These terms and conditions shall not affect those rights.
Our liability to you in the event of death or personal injury from our negligence is unlimited.
The benefit of any contract entered into with us is personal to you and only you can enforce the contractual terms.
If any provision of the Terms is unenforceable this will not stop the rest of the provisions from being enforceable.
Relevant United Kingdom law will apply to any contracts between us.
VAT Registration Number: 991 8167 74
Company Number: 7195609
"you" and "your" means the person, firm or company who enters into a contract with us.
"us", "our" and "we" means Atsuko Kudo Ltd. of 64 Holloway Road
Atsuko Kudo Credits ∧
Whilst developing the Atsuko Kudo label we have had the privilege of working with some of the greatest talents available in our field and so of course we would like to thank them for the enormous contribution they have made to the label and to this website.
Thank you - you are all stars!
Ben Westwood: www.benwestwood.com
Hair & Make up
Paul Xavier: email@example.com
Anita Brulee: firstname.lastname@example.org
Styling and words: Walter
Graphic design: Atsuko Kudo
Additional image manipulation: PTK
Thanks also to: David Zeitgeist, Tony Mitchell, Tim Woodward, Michael Fearnley, Sandra Taubeneck, Jurgen Boedt, Wakana Miyashita, Kanae Takami, Akiko Sugaya, Izumi Mizutani, Justin De Villeneuve, Ben Westwood, Alison Hargreaves, Renata Black at Lingerie New York/7 Bar Foundation and everyone at Atsuko Kudo.
Lingerie London Vouchers ∧
All vouchers for London Lingerie are valid for one month from the date of the show (24th October 2012).
Only one £50 voucher is permitted per customer.
Vouchers can only be exchanged in our London Store 64 Holloway Road N7 8JL