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If you are not completely satisfied with your purchase we always wish to rectify the problem either by exchange or if necessary by refunding your money. This does not affect your statutory rights. Should you wish to return the item(s) for any reason, the following conditions apply. Goods returned for a refund due to a change of mind or circumstance on the part of the customer will incur a 10% handling fee to cover administration, credit card and/or PayPal costs. Postage/shipping/packing and insurance costs incurred by us are non-refundable. All goods must be returned in their original condition and packaging. Please take care when unpacking & repacking. We will not accept returns on items returned in a soiled condition. We cannot be held responsible for goods lost in transit. We recommend that you send by registered post & retain proof of posting. Refunds and exchanges are made approximately two weeks after receipt of goods to allow for inspection. Customers who have paid by credit card will have their accounts credited. We will not make refunds to a third party. As soon as we receive your returned goods we will process your request. Replacement goods held in stock will be despatched within 14 working days. If your chosen substitute is not in stock we will contact you to inform you of the schedule for it's despatch. Please return goods (retaining proof of postage) to: Atsuko Kudo, 64/66 Holloway Road, London N7 8JL. Please remember to enclose a letter containing your name and address. If you would like further information on our returns policy please call us on +44 (0)20 7700 4631 or email us at info@atsukokudo.com.
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