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Exchange & Refunds

If you are not completely satisfied with your purchase we always wish to rectify the problem either by exchange or if necessary by refunding your money. This does not affect your statutory rights.

Should you wish to return the item(s) for any reason, the following conditions apply.

For purchases made in our London store we will exchange or refund any items which are faulty or not fit for purpose. We will not exchange goods simply if you have changed your mind about the purchase.

For purchases made on line the same conditions apply except that you have 14 days in which you may change your mind.

Goods returned for a refund outside of the above parameters will be at our discretion and may also incur a handling fee to cover administration, credit card and/or PayPal costs.

For special orders and commissions for designs with an element of customisation, sizing and/or fitting we would have already required a minimum, nonreturnable deposit of 50% of the final cost of making and shipping the order. This deposit covers the ordering of fabric, cutting of patterns, consultation and also the production of final garments or items. The remaining 50% will be payable on completion of the order, prior to despatch. Therefore if we have already completed that order the whole amount would be non refundable.

Such special orders, commissions and customised orders will always require agreement in writing so that all parties are clear as to the nature of that work. As a result once an item has been customised with the customer's agreement that item can only be returned if it requires further fitting orcustomisation work whether due to the customer's requirements or due to any error or mis-calculation on our part. Prior to any such customisation we will always request approval in writing (usually via email).

Items cannot be exchanged which have been originally ordered via the website (and paid in full) in a standard size but after discussion via email or telephone have then become custom sized and/or coloured (including where an additional fitting/customisation charge has been paid).

All goods must be returned in their original condition and packaging. Please take care when unpacking & repacking. We will not accept returns on items returned in a soiled condition. We cannot be held responsible for goods lost in transit. We recommend that you send by registered post & retain proof of posting. Refunds and exchanges are made approximately two weeks after receipt of goods to allow for inspection. Customers who have paid by credit card will have their accounts credited. We will not make refunds to a third party. As soon as we receive your returned goods we will process your request. Replacement goods held in stock will be despatched within 14 working days. If your chosen substitute is not in stock we will contact you to inform you of the schedule for it's despatch.

Please note that the customer must bear the cost of returning goods for a refund or exchange.

Please return goods (retaining proof of postage) to: Atsuko Kudo, 64 Holloway Road, London N7 8JL. Please remember to enclose a letter containing your name and address. If you would like further information on our returns policy please call us on +44 (0)20 7700 4631 or email us at .